Effective: 13 July 2026 · Version 2.0
Our billing promise is simple: the amount charged is always the amount advertised, you're reminded before every charge, and cancelling takes two taps. Because Uvva AI is a digital service that activates instantly, our default is that fees are non-refundable — with the safeguards set out below.
All fees are non-refundable to the maximum extent permitted by law, unless a specific offer expressly states otherwise at the time of purchase. Before every charge — including before your ₹3 trial converts to the ₹299 monthly plan — we send you a reminder and the RBI-mandated pre-debit notification, and you can cancel in two taps to avoid the charge entirely. Cancelling after a charge stops future charges but does not refund a period already paid for.
The one exception, always honoured: if you are ever charged an amount different from what was advertised, charged more than once for the same period, or charged after you cancelled, that is a full, immediate refund — no window, no questions. That is a billing error on our side, and it's the failure mode we've engineered hardest against; wrong or unauthorised charges are always reversed as required by law.
For a billing error, use "Contact support" in the app, email support@uvva.life, or call +91 81054 16612 — from any address with your registered phone number's last 4 digits. We review within 48 hours and, where a refund is due, process it to your original payment method — typically within 5–7 business days (bank processing times apply), with no fee deducted.